Help & Support

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We want you to get the fastest support possible, to help you with your order. Please allow 48 hours for general enquiries, and up to 5 days for missing or damaged orders.

Emails are responded to Monday to Friday (business working days).

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Where is my order?

All orders, from the time they are placed, take up to 24 hours to 48 hours tracked to be shipped (business working days only)

Before getting in touch to check on your order status, please review the how long it has been since you placed your order.

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Can I track my order?

Yes both options are tracked by Royal Mail.

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How long does it take?

All orders are packed manually as we are a small-business.

Therefore whilst we aim to get all orders out as quickly as possible on business working day. Once shipped, it is out of our control and into the hands of the Royal Mail.

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Contact Us

Customer Services - customerservices@elegantfragrances.co.uk

Business Enquires/Bulk Orders: customerservices@elegantfragrances.co.uk

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Returns Address

Elegant Fragrances London Ltd

447 High Road

London N12 0AF

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