Website Terms & Conditions
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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
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What’s in these terms?
These terms tell you the rules for using our website www.elegantfragrances.co.uk (“our site”).
Who we are and how to contact us
www.elegantfragrances.co.uk is a site operated by Elegant Fragrances London Ltd (“We“). We are private limited company registered in England and Wales under company number 16168548.
To get in touch with us, please email customerservices@elegantfragrances.co.uk.
By using our site you accept these terms
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of use refer to our privacy policy, which also sets out information about the cookies on our site https://www.elegantfragrances.co.uk/ which also apply to your use of our site.
If you purchase fragrances from our site, our terms and conditions of supply www.elegantfragrances.co.uk/terms-conditions-of-sale/ will apply to your order with us.
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We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site
We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.
We may suspend or withdraw our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
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You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
We may transfer these terms to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms.
Our site is only for users in the UK
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
You must keep your account details safe
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If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us by emailing us customerservices@elegantfragrances.co.uk.
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How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site in respect of content that we create, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).
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You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
No text or data mining, or web scraping
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You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):
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Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
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Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).
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This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
This site and its content are only targeted to, and intended for use by, individuals located in England, Wales, Scotland and Northern Ireland (each, a “Permitted Territory”). By continuing to access, view or make use of this site and any related content, you hereby warrant and represent to us that you are located in a Permitted Territory.
Do not rely on information on this site
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The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to
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Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
How to contact us – queries, cancellations & refunds
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Please be aware that we are only able to refund an order for products in limited circumstances as we do not offer refunds for custom made or personalised products. Please check out our Terms and Conditions for Supply www.elegantfragrances.co.uk/terms-conditions-of-sale for further information about our returns and cancellation policy.
If you have a query, please contact us via customerservices@elegantfragrances.co.uk
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How to complain about or report content
If you become aware of or encounter any material that could be considered harmful or objectional, please contact us immediately by emailing us customerservices@elegantfragrances.co.uk
If you wish to complain about any other content, please contact us via the email address set out above.
Our responsibility for loss or damage suffered by you
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Whether you are a consumer or a business user:
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We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
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Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and conditions of supply www.elegantfragrances.co.uk/terms-conditions-of-sale.
If you are a business user:
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We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
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We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
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use of, or inability to use, our site; or
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use of or reliance on any content displayed on our site.
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In particular, we will not be liable for:
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loss of profits, sales, business, or revenue;
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business interruption;
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loss of anticipated savings;
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loss of business opportunity, goodwill or reputation; or
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any indirect or consequential loss or damage.
If you are a consumer user:
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Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
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If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by having in place the minimum system requirements advised by us, if applicable.
How we may use your personal information
We will only use your personal information as set out in our privacy policy which can be accessed here www.elegantfragrances.co.uk/privacy-policy.
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We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
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You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
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Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with our reasonable content standards. If you wish to learn more about these standards, please let us know via the contact details set out above.
If you wish to link to or make any use of content on our site other than that set out above, please contact the email address provided above.
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Which country’s laws apply to any disputes?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
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If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Our trade marks are registered
” Elegant Fragrance London” is a UK registered trade-marks of Elegant Fragrance London Ltd. You are not permitted to use it without our approval, unless it is part of material you are using as permitted under these terms and conditions.
Terms and Conditions of Sale
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WHERE TO FIND INFORMATION ABOUT US AND OUR PRODUCTS
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You can find everything you need to know about us, Elegant Fragrances London Ltd, and our products on our website, in our publications or from our sales staff before you order. We also confirm the key information to you in writing after you order by email, and where possible in your online account with us.
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WHEN YOU BUY FROM US YOU ARE AGREEING THAT:
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Our relationship with you.
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We only accept orders when we’ve checked them.
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Custom product designs, brand names, suitable alternatives, cancellations & refunds.
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Sometimes we reject orders.
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We charge you when you place an order.
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We charge interest on late payments.
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We pass on some increases in VAT.
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We’re not responsible for delays outside our control.
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Products can vary slightly from their pictures.
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You’re responsible for making sure your measurements are accurate.
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We charge you if you don’t give us information we need for delivery.
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Changing your mind, cancellation, refunds and our returns policy.
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What happens if your product is damaged or faulty – our 30 day returns policy.
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What happens if your products do not arrive?
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We can change products in limited circumstances once you have placed an order with us
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We can suspend supply (and you have rights if we do).
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We can withdraw products.
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We can end our contract with you.
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We don’t compensate you for all losses caused by us or our products.
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We use your personal data as set out in our Privacy Policy.
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You have several options for resolving disputes with us.
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Other important terms that apply to our contract.
OUR RELATIONSHIP WITH YOU
Please read these terms carefully. If you have any questions about these terms, please contact email for more information: www.customerservices@elegantfragrances.co.uk">www.customerservices@elegantfragrances.co.uk.
When we use ‘us’, ‘we’ or ‘our’ in this agreement, we mean Elegant Fragrances London Ltd. When we use ‘you’ or ‘your’ in these terms, we mean you as the customer.
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WE ONLY ACCEPT ORDERS WHEN WE’VE CHECKED THEM
No contract will exist between us and you until your order has been expressly accepted by us, whether or not funds have been deducted from your account. If we do not accept your offer and funds have already been deducted, these will be fully refunded.
To place an order, you must follow the online shopping process and click on “Place Order” to submit your order with us. After this, you will receive an email from us confirming receipt of your order and then once we have checked the details of your order, we accept your order provided such order does not breach any terms below.
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CUSTOM PRODUCT DESIGNS, BRAND NAMES, SUITABLE ALTERNATIVES, CANCELLATIONS & REFUNDS
Brand names and suitable alternatives. We do not accept brand names as product text for any of our custom made or personalised product designs. Once you have placed an order with us and we check your order and notice that you have chosen any type of brand name, we will either automatically change any reference to a brand name in the product text to a suitable alternative or we may reject and/or cancel part of your order that includes reference to such brand name. Depending on the suitability of an alternative text, we may send you an email setting out the alternative name and you will have 5 working days to confirm your acceptance to the alternative name change (“Name Change Email”). A contract for the purchase of the products will only be formed once we send you an order acceptance email after you confirm your acceptance to alternative name set out in the Name Change Email sent to you.
Cancellation & refunds. If you have chosen a fragrance, orders cannot be cancelled once placed until the item is received.
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SOMETIMES WE REJECT ORDERS
Sometimes we reject orders after we receive them, for example, because there is no suitable alternative to replace such fragrance, or because a product is unexpectedly out of stock, because you are located outside the delivery areas as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
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WE CHARGE YOU WHEN YOU PLACE AN ORDER
We charge you when you place an order with us.
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PAYMENTS
If you use a card to purchase an order with us, you confirm you have permission to do so and the funds to make the relevant payment and also authorise us to charge your card accordingly. Credit/debit cards are subject to validation checks and authorisation by your card issuer, but if your card issuer fails to authorise payment to us, we will not be liable for any delay or non delivery and may not be able to form a contract with you.
If you use make a purchase with us via our website, we use third party payment processors who will process your payment on our behalf. Any such third party payment processor will have their own terms and conditions, which they will share with you at the time you make your payment, please click here to see further details www.stripe.com/gb.
Although we will use reasonable endeavours to ensure such third party payment processors protect your online payment details in accordance with applicable payment card industry data security standards, the security of such information transmitted via the Internet cannot be guaranteed. As such, any data transferred is at your own risk. We do not store your payment/financial details.
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WE MAY CHARGE INTEREST ON LATE PAYMENTS
If we’re unable to collect any payment you owe us we may charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
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WE PASS ON SOME INCREASES IN VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
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WE’RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL
If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: www.customerservices@elegantfragrances.co.uk">www.customerservices@elegantfragrances.co.uk to end the contract and receive a refund for any products you have paid for, but not received, less reasonable costs we have already incurred.
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PRODUCTS CAN VARY SLIGHTLY FROM THEIR PICTURES
A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. Product items may vary from that shown in product photos and marketing material.
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WE MAY CHARGE YOU IF YOU DON’T GIVE US INFORMATION WE NEED OR YOU PROVIDE US WITH INCORRECT INFORMATION
We may charge you additional sums if you don’t give us information we’ve asked for or you have given us incorrect information, such as incorrect delivery details and additional associated postage costs if we need to re-deliver the products to you.
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REFUND POLICY
At Elegant Fragrances London Ltd, we want you to be completely delighted with your fragrance purchase. If for any reason you are not satisfied with an unopened item, we offer a straightforward refund process:
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CONDITIONS FOR REFUND:
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Unopened and Unused: To be eligible for a refund, the fragrance product must be returned in its original, unopened, and unused condition. This means the cellophane wrapping (if applicable) and any seals must be intact.
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No Tampering: We are unable to offer refunds for items that have been opened, tested, or show any signs of tampering. This is due to hygiene reasons and the nature of the product.
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Return Required: A refund will only be processed once the item has been received by us and inspected to ensure it meets the conditions outlined above.
HOW TO INITIATE A RETURN:
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Please contact our customer support team at customerservices@elegantfragrances.co.uk days of receiving your order to inform us of your intention to return the item. Please provide your order number and the reason for the return.
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Our customer support team will provide you with the return address and any specific instructions for packaging and shipping the item back to us.
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You are responsible for the return shipping costs and ensuring the item is securely packaged to prevent damage during transit. We recommend using a tracked shipping method as we cannot be held responsible for items lost or damaged in the post.
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REFUND PROCESS:
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Once we receive your returned item, our team will inspect it to ensure it meets the conditions for a refund (unopened and no signs of tampering).
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If the return is approved, we will process your refund within 10 business days to your original payment method.
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Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account.
LIMITATIONS OF LIABILITY:
Elegant Fragrances London Ltd does not accept any liability for the condition or use of the product once it has been successfully delivered to the customer.
EXCEPTIONS:
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This refund policy applies only to unopened and unused items.
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We do not offer refunds or exchanges for items that have been opened, used, or damaged after delivery (unless the damage was caused by us prior to shipping).
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Sale or discounted items may have a different refund policy, which will be clearly stated at the time of purchase.
WE CAN WITHDRAW PRODUCTS
We can stop providing a product, such as a specific product collection. We let you know in advance and we refund any sums you’ve paid in advance for products which won’t be provided.
WE DON’T COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR PRODUCTS
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
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Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
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Caused by a delaying event outside our control. As long as we have taken the steps set out in the section ‘we’re not responsible for delays outside our control’.
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Something you could have avoided by taking reasonable action, including following our reasonable instructions for use of our products (and any other products), how you properly remove the product from its backing paper, how the product is best applied or that the product cannot be washed.
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A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
WE USE YOUR PERSONAL DATA AS SET OUT IN OUR PRIVACY POLICY
How we use any personal data you give us is set out in our Privacy Policy
YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US
Our complaints policy. Our Customer Service Team: Customerservices@elegantfragrances.co.uk will do their best to resolve any problems you have with us or our products.
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the London Court of International Arbitration for mediation through their website at www.lcia.org. If you’re not satisfied with the outcome you can still go to court.
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You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
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OTHER IMPORTANT TERMS THAT APPLY TO OUR CONTRACT
We can transfer our contract with you, so that a different organisation is responsible for supplying your products. We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact our Customer Service Team: www.customerservices@elegantfragrances.co.uk">www.customerservices@elegantfragrances.co.uk to end the contract within 30 days of us telling you about it and we will refund you any payments you’ve made in advance for products not provided.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.